How to delete your data
IGNITRUN Performance · Last updated 27 October 2026
1. Delete your account from inside the app
Open Profile → Privacy and security → Delete my account. You will be asked to confirm, and the deletion runs immediately.
2. If you cannot sign in
Use the public form at https://app.ignitrun.com/delete-account. No account or app installation is needed.
Enter the email address you registered with. We send a confirmation link to that address — this is what stops anyone from requesting the deletion of someone else's account. Once you confirm, we process the request within 30 days.
You can also write to soporte@ignitrun.com from your registered address.
3. What gets deleted
- Your profile: name, email, phone, photo and date of birth
- Training sessions, races and GPS routes
- Health and wellness metrics, Cooper tests, strength tests and lactate threshold tests
- Activities imported from Strava
- Training plan enrolments and attendance records
- Posts, comments, likes, friends and followers
- Medals, notifications and push subscriptions
4. What we keep, and why
Records of payments already made — invoices, subscription charges and orders — are kept for as long as accounting and tax law requires. They are kept detached from you: your name, email and every personal and health field are erased, so the accounting adds up and nothing personal remains.
We do this instead of erasing the row outright because deleting it would cascade into those payment records, and we would have to choose between losing the accounting or leaving the payments orphaned. Both are worse.
5. How long it takes
Immediately when you do it from inside the app. Within 30 days when you request it from the public form or by email.